General Terms & Conditions

Rental terms

By popular request, we have now placed only one single bed (ground floor) in each of the children’s rooms with bunk beds in some E type houses. Therefore, we ask you to specify the number of guests in the order form or online booking.

Smoking is not permitted in our houses. The roofed terrace is available for smokers. You can also barbecue on the terrace.

Please bring with you: Bed linen, towels and baby blanket.

On request we can provide you with bed linen for a one-time fee of 15 € per person.

Baby cot, high chair, bathtub and handcart are provided free of charge on advance booking (not possible in single house type F).

You can rent a beach chair at the beach for 7 € per day. Please book in advance. A rental possibility on site is only possible with availability. A bicycle rental is nearby. Washing machines and dryers can be used for 10 € each after arrangement with the office.

Small children’s playground, play house with slide and swing, table tennis, mini golf available, fenced dog playground with seesaw, sloping wall and slalom poles, large meadow for ball games. No animation.

Rental payment: After receipt of our written confirmation or directly with the online booking a deposit of 200 € is to be transferred to our account within 10 days, the remaining payment is due at the latest 10 days before the beginning of the holiday. For invoice amounts under 400 € only 100 € deposit is due.

If the “Ostsee-Ferienkolonie” withdraws from the contract before the start of the holiday or during the holiday due to force majeure not foreseeable at the time of conclusion of the contract, the rent paid by you will be refunded immediately; further claims are expressly excluded.

We recommend that you take out travel loss insurance, which you can take out within 1 week of receipt of our confirmation at a travel agency in your place of residence.

Arrival: Monday, Friday, Saturday and Sunday between 2pm and 4.30pm.
Tuesdays, Wednesdays and Thursdays no arrival is possible (also no special arrangements).

Departure: by 10 am at the latest
Supplement for arrival and departure on Sundays and public holidays 25 € each
Minimum rental period: 5 overnight stays

Dog: A friendly dog may be brought along on your holiday if you register him beforehand. Dog bed and food bowl are to be brought along. In the holiday village it is mandatory to keep the dog on a leash. A dog beach is about 1000m away. Direct access with parking spot (parking ticket machine of the municipality) is available. Large meadows, fields and woods are in the immediate vicinity. A fenced dog playground is available. Each house has a fenced property. You can only book and use beach chairs at the dog beach in Kalifornien, approx. 5 km away (Tel. +49 (0) 4344-1838).

House cleaning: The holiday house is handed over to you on the arrival day in a clean state. The cottage must be kept clean during your stay. The final cleaning fee for the house and property is included in the rental price.

General information: Your house number as well as a map of the holiday homes and a sketch of how to get there will be sent to you approx. one week before the start of your holiday. Please include this in your holiday home address.

Cancellation: The contract can be cancelled at any time and must be declared in writing. The date on which our company receives the notice of cancellation is decisive for the date of cancellation. The following flat rates apply

Cancellation fees: Cancellation of the contract is possible at any time and must be made in writing. The date on which the notice of cancellation is received by our company is decisive for the date of cancellation. The following flat-rate cancellation fees apply: 20% up to the 61st day before arrival, 50% from the 60th to the 35th day, 80% from the 34th to the 8th day, 90% from the 7th day or non-arrival as well as cancellation of the holiday.

The customer has the right to prove lower costs. If the customer provides a substitute tenant, only a rebooking fee of 25 € will be charged.

The “Ostsee-Ferienkolonie” is not liable for lost luggage or other objects including valuables or for damages of any kind. Since no deposit is required, the tenant undertakes to report any damage immediately to the landlord and to reimburse if necessary.